Independent Complaint

Investigation

At CoDesign Consulting, we believe that a well conducted, through and comprehensive complaint investigation process can help you identify and resolve problems within your organisation before they become widespread or common place.

We provide an independent and impartial complaints investigation service that enables your organisation to respond quickly and fairly to complicated issues that result from customer complaints, staff misconduct, allegations of bullying, harassment or abuse, or other sensitive grievances.

Our consultants can also work with you to:

  • Undertake a desktop review of current feedback and complaints processes & procedures

  • Develop robust feedback / complaints policies and procedures in line with contractual and regulatory obligations, including NDIS compliance requirements

Talk to us today and let us help you turn your complaints into an opportunity for your team and organisation to grow and continuously improve.